How To File A Complaint Against a Debt Recovery Agent
If a recovery agent crosses the line, you don’t have to suffer in silence. Harassment is a deficiency in service, and the law is on your side.
- Internal Grievance: Your first step is the bank’s own Nodal Officer.
- The RBI Ombudsman: If the bank doesn’t resolve your complaint within 30 days, you can escalate to the RBI CMS Portal.
- The ₹100/Day Rule: Under recent rules, delay in resolving valid credit-related complaints can entitle you to compensation.
Watch this video to learn exactly how to file a winning complaint against illegal recovery tactics.